Welcome to HAKU (“we”, “our”, or “us”). These Terms & Conditions govern your use of our website, hakumenswear.com, and the purchase of products from our online store.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.
1. About HAKU
HAKU is an online retailer based in the United Kingdom, offering premium men’s clothing and accessories.
Business Location: United Kingdom
Email: contact@hakumenswear.com
Website: hakumenswear.com
2. Eligibility
By placing an order, you confirm that:
- You are at least 18 years of age or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You are legally capable of entering into a binding contract.
3. Products
We make every effort to display our products as accurately as possible. However:
- Colours may vary depending on your device or monitor settings.
- Product images are for illustrative purposes only.
- Minor differences between images and actual products may occur.
All products are subject to availability.
4. Pricing
All prices displayed on our website are in British Pounds (GBP).
Prices may change without prior notice.
If an obvious pricing error occurs, we reserve the right to cancel or refuse the order and issue a full refund if payment has already been received.
5. Orders
Once an order is placed, you will receive an email confirming receipt of your order.
This confirmation does not constitute acceptance of your order.
Your order is accepted only when your items have been dispatched.
We reserve the right to cancel any order for reasons including but not limited to:
- Product unavailability
- Pricing errors
- Suspected fraud
- Payment verification issues
6. Payment
We accept secure payment methods displayed during checkout.
Payment must be successfully processed before your order is dispatched.
We do not store your payment card details.
7. Shipping & Delivery
We currently ship within the United Kingdom.
Estimated delivery times are provided for guidance only and are not guaranteed.
Delivery delays caused by couriers, weather conditions, strikes, or events beyond our control are not our responsibility.
Ownership and risk pass to you upon successful delivery.
8. Returns & Refunds
Customers have statutory rights under UK consumer law.
If you change your mind, you may be entitled to cancel eligible online purchases within the period required under the Consumer Contracts Regulations 2013.
Returned items must generally be:
- Unused
- In their original condition
- Returned with original tags and packaging where possible
Certain products may not be eligible for return for hygiene or other legal reasons.
Refunds will be processed using the original payment method after returned goods have been inspected.
Please refer to our separate Returns & Refund Policy for complete details.
9. Promotional Offers
Discount codes:
- Cannot usually be combined unless stated otherwise.
- May expire without notice.
- Cannot be exchanged for cash.
We reserve the right to withdraw promotions at any time.
10. Intellectual Property
All website content including:
- Logos
- Images
- Product descriptions
- Graphics
- Text
- Branding
- Designs
is the property of HAKU or its licensors and is protected by UK and international intellectual property laws.
You may not reproduce, distribute, or commercially exploit any content without prior written permission.
11. Acceptable Website Use
You agree not to:
- Use our website unlawfully.
- Attempt to interfere with website security.
- Upload malicious software.
- Misuse customer accounts.
- Copy website content without permission.
We reserve the right to suspend access where misuse is suspected.
12. Limitation of Liability
Nothing in these Terms excludes or limits liability where such limitation is prohibited by law.
To the fullest extent permitted by law, HAKU shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.
Our total liability shall not exceed the purchase price of the affected order.
13. Privacy
Your use of our website is also governed by our Privacy Policy and Cookie Policy.
14. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the content, security, or privacy practices of third-party websites.
15. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be available on our website.
Continued use of the website constitutes acceptance of any updated Terms.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
HAKU
United Kingdom
Email: contact@hakumenswear.com
Website: hakumenswear.com