How long does delivery take?
Standard UK delivery usually takes 2–5 business days after your order has been dispatched.
Can I track my order?
Yes. Tracking details will be provided where available once your order has been shipped.
Can I return my order?
Yes. Returns are accepted within 30 days of delivery, provided the items are unworn, unused and have all original tags attached.
How do I request a return?
Please email contact@hakumenswear.com with your order number and reason for the return.
When will I receive my refund?
Refunds are processed within 5–10 business days after your returned item has been inspected.
What if my item is faulty?
If your order arrives damaged or incorrect, please contact contact@hakumenswear.com immediately so we can resolve the issue.
Do you ship internationally?
At present, HAKU Menswear primarily ships within the United Kingdom. International shipping may become available in the future.
How do I know what size to order?
Please refer to our Size Guide on each product page. If you need additional advice, contact our customer support team.
What payment methods do you accept?
We accept major debit and credit cards along with other secure payment methods displayed during checkout.
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment gateways.
How can I contact HAKU Menswear?
You can email us anytime at contact@hakumenswear.com. We aim to respond within 24–48 business hours.