Welcome to HAKU (“we”, “our”, “us”). This Cookie Policy explains how we use cookies and similar technologies when you visit our website.
By using our website, you agree to the use of essential cookies. Non-essential cookies will only be used if you provide your consent through our cookie consent banner.
What Are Cookies?
Cookies are small text files placed on your computer, tablet, or mobile device when you visit a website. They help websites function properly, improve user experience, remember your preferences, and provide information about how visitors use the site.
Why We Use Cookies
HAKU uses cookies to:
- Ensure our website functions correctly.
- Keep products in your shopping basket.
- Remember your preferences.
- Improve website performance.
- Understand how visitors interact with our website.
- Support secure checkout and fraud prevention.
- Deliver relevant marketing where consent has been provided.
Types of Cookies We Use
1. Strictly Necessary Cookies
These cookies are essential for the operation of our website and cannot be disabled through our cookie settings.
Examples include:
- Shopping cart functionality
- User login sessions
- Website security
- Checkout process
- Payment processing
These cookies do not require your consent under UK law.
2. Performance and Analytics Cookies
These cookies help us understand how visitors use our website by collecting anonymous information such as:
- Pages visited
- Time spent on pages
- Navigation paths
- Website errors
We only use these cookies if you have given your consent.
Examples may include:
- Google Analytics
- Google Tag Manager (where applicable)
3. Functional Cookies
These cookies remember your preferences, including:
- Language selection
- Region
- Recently viewed products
- Personalisation settings
These cookies improve your browsing experience but are only used where appropriate and, where required, with your consent.
4. Marketing and Advertising Cookies
These cookies help us:
- Display personalised advertisements
- Measure advertising performance
- Remember products you viewed
- Show relevant promotions
These cookies may be placed by us or trusted third-party advertising partners.
They are only activated after you provide your consent.
Third-Party Cookies
Some cookies are placed by trusted third parties that provide services on our behalf.
Examples may include:
- Google Analytics
- Google Ads
- Meta (Facebook) Pixel
- Stripe or PayPal payment services
- Shopify or WooCommerce plugins (where applicable)
- Klaviyo or other email marketing providers
These providers may collect information in accordance with their own privacy policies.
Managing Your Cookie Preferences
When you first visit our website, you will be presented with a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Customise your cookie preferences
You can change your preferences at any time by selecting the Cookie Settings link available on our website.
You may also control cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the website.
How Long Cookies Are Stored
Some cookies are deleted when you close your browser (session cookies), while others remain on your device until they expire or are manually deleted (persistent cookies).
The retention period varies depending on the purpose of each cookie.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our services.
Any updates will be published on this page with the revised “Last Updated” date.
Contact Us
If you have any questions about our use of cookies, please get in touch with us.